Room Service Attendant
Company Name:
Destination Hotels & Resorts
Room Service Attendant
Property Wild Dunes Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Job Description
Summary: The Room Service Attendant is responsible for taking guests orders over the phone and delivering food & beverage to guest rooms. S/he is responsible for ensuring accurate food orders as well as timely delivery. The In Room Dining Server will assist in maintain the AAA Four Diamond Standards
The Room Service Attendant will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Room Service Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
Assists with preparing food trays; ensure proper appearance standards
Carries Room Service trays to guest rooms
Maintains an up to date working knowledge of all amenities and mini bars, notifying housekeeping of any issues
Provides assistant to resort staff as needed
Maintains daily can checklist and inspection
Completes opening, ongoing and closing side work
Attends mandatory monthly department meetings and appropriate resort and division meetings
Makes ROOM SERVICE drink orders
Communicates with kitchen staff to ensure guest satisfaction
Removes serving trays from guest rooms
Engages in friendly and professional conversation with guests
Addresses any guest issue promptly and with great concern
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Provides assistance to restaurant staff as needed
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all times.
Associate is held accountable for all duties of this job and other duties as assigned.
Required Qualifications eXPERIENCE & eDUCATION:
High school education required
Prior food and beverage experience preferred
At least one year customer service experience preferred
At least six months POS system experience preferred
Job REQUIRMENTS:
Must be a United States citizen or possess a valid work permit
Must have valid South Carolina driver s license and meet resort driving standards
Must be able to read, write and speak English
Must be able to work under pressure
Must be able to work in a fast paced environment
Must have excellent listening skills
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must have strong computer skills with working knowledge of Microsoft Office programs
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Must have reliable transportation to and from work
Must be self-motivated, taking initiative for his/her department
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Working CONDITIONS:
Must be able to work in a variety of weather conditions (rain, wind, sun, heat);
Must be able to work indoors or outside
Must be able to stand on feet and walk throughout the day
Must be able to climb stairs and walk on uneven surfaces on an occasional basis
Must be able to frequently lift and carry up to 25 lbs at shoulder height
Must be able to bend, squat, push, pull frequently
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
City Isle of Palms
State South Carolina
Job Type Full Time
Type of Position Hourly Position
Salary 6.00Estimated Salary: $20 to $28 per hour based on qualifications.
Destination Hotels & Resorts
Room Service Attendant
Property Wild Dunes Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Job Description
Summary: The Room Service Attendant is responsible for taking guests orders over the phone and delivering food & beverage to guest rooms. S/he is responsible for ensuring accurate food orders as well as timely delivery. The In Room Dining Server will assist in maintain the AAA Four Diamond Standards
The Room Service Attendant will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Room Service Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
Assists with preparing food trays; ensure proper appearance standards
Carries Room Service trays to guest rooms
Maintains an up to date working knowledge of all amenities and mini bars, notifying housekeeping of any issues
Provides assistant to resort staff as needed
Maintains daily can checklist and inspection
Completes opening, ongoing and closing side work
Attends mandatory monthly department meetings and appropriate resort and division meetings
Makes ROOM SERVICE drink orders
Communicates with kitchen staff to ensure guest satisfaction
Removes serving trays from guest rooms
Engages in friendly and professional conversation with guests
Addresses any guest issue promptly and with great concern
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Provides assistance to restaurant staff as needed
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all times.
Associate is held accountable for all duties of this job and other duties as assigned.
Required Qualifications eXPERIENCE & eDUCATION:
High school education required
Prior food and beverage experience preferred
At least one year customer service experience preferred
At least six months POS system experience preferred
Job REQUIRMENTS:
Must be a United States citizen or possess a valid work permit
Must have valid South Carolina driver s license and meet resort driving standards
Must be able to read, write and speak English
Must be able to work under pressure
Must be able to work in a fast paced environment
Must have excellent listening skills
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must have strong computer skills with working knowledge of Microsoft Office programs
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Must have reliable transportation to and from work
Must be self-motivated, taking initiative for his/her department
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Working CONDITIONS:
Must be able to work in a variety of weather conditions (rain, wind, sun, heat);
Must be able to work indoors or outside
Must be able to stand on feet and walk throughout the day
Must be able to climb stairs and walk on uneven surfaces on an occasional basis
Must be able to frequently lift and carry up to 25 lbs at shoulder height
Must be able to bend, squat, push, pull frequently
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
City Isle of Palms
State South Carolina
Job Type Full Time
Type of Position Hourly Position
Salary 6.00Estimated Salary: $20 to $28 per hour based on qualifications.
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