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F&B Supervisor - Grand Pavilion (Full Time Seasonal)

Company Name:
Destination Hotels & Resorts
F&B Supervisor - Grand Pavilion (Full Time Seasonal)
Property Wild Dunes Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Job Description This is a seasonal, full time position from February 15th through November 1st.
SUMMARY: The Grand Pavilion Supervisor is responsiblefor overseeing the Grand Pavilion to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals.The Grand Pavilion Supervisor will assist in maintaining the AAA Four Diamond Standards.
The Grand Pavilion Supervisor will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Grand Pavilion Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
Maintains a commitment to customer service and guest satisfaction
Supervises the Grand Pavilion team
Maintains an organized and efficient shift
Monitors all computer transactions on their shift
Responsible for daily paperwork and cash deposits
Responsible for possession of a company bank and will be responsible for that bank at all times.
Point of contact for all associates questions and concerns on their shift and will report all information to the manager
Prepares budget forecasts/reports and assists in the development of the Grand Pavilion budget
Works with the manager to meet all budgeted financial goals as well as any Grand Pavilion specific goals set by the manager.
Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
Takes initiative to develop and execute new promotions, events, etc.
Works with culinary to develop new food menus responsive of the local market
Enforces high standards of hygiene and sanitation within the outlets
Ensures the security of monies, credit and financial transactions
Establishes par levels for supplies and equipment
Supervises the performance, attendance, attitudes, appearance and conduct of team
Monitors and maintains the Grand Pavilions systems and equipment to ensure their optimum performance
Develops and implements controls for expense management
Implements strategies to continually improve revenues
Assists with the development, training and inspiration of outlets staff for promotion
Provides prompt follow-up to all guest concerns
Empowers team to exceed service standards
Instills a calm, organized approach in all stressful situations
Maintains a safe and pleasant work environment
Ensures cleanliness of outlets storage rooms
Promotes high associate morale
Recommends discipline and/or termination when appropriate of team members
Takes a proactive approach to coaching and counseling
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness
Maintains a strong knowledge of hospitality trends, especially food & beverage
Provides general resort information for guests
Utilizes labor management tools to schedule and control labor costs
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the outlets team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Associate is held accountable for all duties of this job and other duties as assigned.
Required Qualifications
eXPERIENCE & eDUCATION:
High school diploma, GED, or the equivalent work experience required
Minimum of 1 year experience in a fast paced casual dining atmosphere
Knowledge on food and beverage computer applications such as Springer Miller Touch desired
1 year food and beverage supervisor experience preferred
Job REQUIRMENTS:
Must be flexible to work in other outlets and be open to cross
Must be a United States citizen or possess a valid work permit
Must have valid driver s license and meet company driving standards
Must be able to read, write and speak English
Must be at least 21 years of age
Must have excellent leadership skills
Must be a positive example for staff
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must have excellent computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that will include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Working CONDITIONS:
Must be able to stand and walk throughout the shift
Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
City Isle of Palms
State South Carolina
Job Type Seasonal Full Time
Type of Position Hourly Position
Salary $13.00-$14.00

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