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Bell/Valet Attendant (on call)

Company Name:
Destination Hotels & Resorts
Bell/Valet Attendant (on call)
Property Wild Dunes Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Job Description
SUMMARY:The Bell/Valet Attendant is responsible for creating and enhancing the Arrival/Departure experience of the Four-Diamond Boardwalk Inn and the Four-Diamond Village at Wild Dunes to our guests.This means establishing an excellent level of service and attitude equivalent or better than AAA Four-diamond service levels, exceeding guest satisfaction at all levels and performing job requirements to Wild Dunes Resorts standards.The primary responsibilities beyond service levels include but are not limited to assisting guests with their luggage, assisting as a valet or transportation driver, and providing the front desk with any additional assistance.
TheBell/Valet Attendantwill always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
TheBell/Valet Attendantshall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
Warmly greet all incoming guests
Opens doors for incoming guests
Assists guests with their luggage
Provides transportation for guests around the resort
Performs special deliveries or errands for guests
Responsible for occasional room deliveries
Provides general resort information to guests
Provides an exceptional guest experience during transportation
Maintains a safe environment for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name when possible & good eye contact with each guest.
Maintain the cleanliness of work station
Provides room orientations upon check in
Supporting the Front Desk or Concierge, answering phones, assisting guests with questions
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Attend all monthly and resort required meetings
Communicates all pertinent information to the Resort Services Manager or the MOD
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Associate is held accountable for all duties of this job and other duties as assigned.
Wild Dunes Resort is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran s status, disability, or any other legally protected status.
Required Qualifications
eXPERIENCE & eDUCATION:
High school diploma or equivalent.
Prior hospitality experience preferred
Prior valet experience preferred
At least one year customer service experience preferred
Job REQUIRMENTS:
Must be a United States citizen or possess a valid work permit
Must have valid South Carolina Driver s license and meet resort driving standards
Must be able to drive guests safely in extreme weather conditions (rain, wind, fog)
Must be able to read, write and speak English
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Working CONDITIONS:
Must be able to work in a variety of weather conditions (rain, wind, fog, heat)
Must be able to work indoors or outside
Must be able to stand on feet throughout the day
Must be able to climb stairs frequently
Must be able to frequently lift & carry up to 20 lbs and occasionally lift up to 75 lbs; such lifting to including carrying weight up and down stairs
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
City Isle of Palms
State South Carolina
Job Type On Call
Type of Position Hourly Position
Salary $6.25

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