Assistant Golf Professional

Company Name:
Destination Hotels & Resorts
Assistant Golf Professional
Property Wild Dunes Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Job Description
SUMMARY:The Assistant Golf Professional is responsible for selling and promoting the products and services of the golf club in the most professional manner. The Assistant Golf Professional will provide the highest level of customer service to ensure all members and guests have an unforgettable golfing experience at Wild Dunes.TheAssistant Golf Professionalwill maintain the AAA Four Diamond standards.
TheAssistant Golf Professionalwill always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Assistant Golf Professionalshall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
Greets and welcomes guests upon arrival
Provide service to all customers, vendors, and fellow staff in a professional manner
Sell and promote card programs and memberships
Assist with merchandise displays, inventory, tagging, and pricing of merchandise
Assist with pre-tournament set up, outside tournament set up, scoring and tournament summaries
Assist with membership events
Keep golf shop neat and clean at all times
Keep front counter organized and stocked with supplies
Be knowledgeable with all the duties of the golf shop personnel and assist whenever needed
Be responsible for completing incident / accident reports when necessary
Be responsible for handling cash, member charges, and balancing the register
Always maintain the utmost professional attitude towards all guests, as well as associates and supervisor
Sending comment cards to guest daily
Assist with supervision of the outside service staff
Perform other duties as assigned by the Head Golf Professional and Director of Golf
Promote and support the mission statement in all interactions with customers, vendors, and fellow employees
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Resolves guest problems and is empowered to act in absence of manager
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the Golf team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times
Associate is held accountable for all duties of this job and other duties as assigned.
Required Qualifications
High school education required
Prior hospitality experience preferred
At least one year customer service experience preferred
Knowledge of the game of golf preferred
Experience in an upscale private golf club or resort preferred
Must be actively pursuing membership in the PGA of America or an affiliate
Must be a United States citizen or possess a valid work permit
Valid Driver s License
Must be able to read, write and speak English
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to work in a variety of weather conditions (rain, wind, cold, sun & heat);
Must be able to stand & walk throughout the day, including on uneven surfaces;
Must be able to frequently lift, push, pull & carry up to 10 lbs and occasionally up to 75 lbs;
Must be able to bend, squat, & twist on an occasional basis
Must be able to perform simple grasping, squeezing, and repetitive hand & arm movements frequently; and fine manipulation occasionally.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
City Isle of Palms
State South Carolina
Job Type Full Time
Type of Position Hourly Position
Salary 10.00-11.00

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