Lead Service Runner (Full Time)

Company Name:
Destination Hotels & Resorts
Lead Service Runner (Full Time)
Property Wild Dunes Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that's just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation's top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Job Description
SUMMARY:The Lead Sprinter will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Lead Sprinter will act a lead agent/supervisor for the Resort Sprinter team.They will be required to ensure that daily tasks & requests are completed by all team members and attend meetings on the team s behalf.They will also be responsible for completing Sprinter training for any new hires as well as any ongoing training/coaching that needs to take place, with the support of the Guest Service Manager.This positionis responsible for responding to the needs of the Wendi Call Center as well as needs of management, front desk, dispatch and all Resort guests.The Lead Sprinter, like all Sprinters, is primarily responsible for transportation of guests throughout the Resort as needed and upkeep of assigned maintenance vehicles.This position responsible for helping with a wide variety of maintenance repairs of the highest quality referred to as Guest Requests / Tier One Maintenance Calls .Additionally, attendant is responsible for helping with requests for housekeeping item deliveries with the same level of service.This position requires extensive guest contact; the service and attitude must be of the highest standards, quality and professionalism. This position is empowered to exceed expectations and provide a solution to any challenge the guest may encounter doing their stay, which will promote return visits and build brand recognition.
Essential job FUNCTIONS:
Represent the Sprinter team as the main contact (lead associate) for all requests
Review daily sprinter tasks sheet to ensure all items have been completed & projects are up-to-date
Attend meetings on an as-needed basis as the representative of the Sprinter team
Participate in facilitation of additional tasks for team members during down time
Train all new Sprinter associates on daily tasks, responsibilities, and upkeep of supplies
Help with Guest Requests as assigned by the Resort Ambassador, Call Center, or Dispatcher.
Assist guest s into their accommodations
Provide transportation for resort guests
Replace light bulbs
Inspect facilities for light bulb outages, or any similar unit condition concerns.
Replace light switch and outlet covers
Troubleshoot guest TV difficulties
Plunge toilets and sinks
Tighten door knobs
Deodorize accommodation s
Deliver linens
Inspect accommodation s to ensure that have been cleaned to the Wild Dunes standard.
Strip units of used linen
Secure accommodation s
Empty resort Recycling
Track calls in Servidyne by: room number; time the request was received; response time and completion time.
Communicatethe above criteria to the dispatch upon completion.
Always clean up after each task; never leave a mess for housekeeping to clean up.
Report any unsafe condition to your manager immediately
Support and insure compliance with all policies and procedures as designated by Wild Dunes Resort.
Track all associated inventory and maintain establishedinventory level.
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment
Responsible for delivery of requested guest items
Keeps van/houseman vehicles stocked and orderly at all times
Responds to any applicable guest, front desk or housekeeping request as needed
Receives and stores incoming freight accurately and promptly
Maintains effective organization, layout, cleanliness, security, upkeep and maintenance of all storage closets and facilities
Keeps accurate and legible records of all services
Provides accurate key control and effective security for all keys, buildings and vehicles
Helps maintain a clean and safe working environment in the housekeeping department
Follows through on lost and found procedures. No articles shall be removed from occupied spaces. Absolute respect for guest property should always be exercised.
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the housekeeping team
Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
Attends appropriate resort, division and department meetings
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Required Qualifications
Must be a United States citizen or possess a valid work permit
Must have valid South Carolina Driver s license and meet resort driving standards
Must be able to drive guests safely in extreme weather conditions (rain, wind, fog)
Must understand the usage of hand tools and some power tools.
Must be able to read, write and speak English
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Basic mathematical skills
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to stand on feet throughout the shift, with intermittent periods of walking;
Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat);
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
City Isle of Palms
State South Carolina
Job Type Full Time
Type of Position Hourly Position
Salary 10.75

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