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Golf Cart Attendant

Company Name:
The Inverness Hotel & Conference Center
Job Description
SUMMARY: _ _The Golf Cart Attendant often provides the first point of contact for golf guests and is responsible for creating an excellent first impression. S/he is responsible for upkeep and cleanliness of the golf carts, as well as assisting guests with wiping down clubs, balls, etc. The Golf Cart Attendant will maintain the AAA Four Diamond standards.
The Golf Cart Attendantwill always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
_Acts with the highest ethical standards, treating others fairly & with respect.
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_Empower a diverse group of talented and prepared people.
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_Nurture lasting relationships with investors, customers and team members
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_Achieve optimum investment performance.
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_Focus on Continuous improvement of quality assets and services.
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_Consistently work to balance our lives and contribute positively to our communities.
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The Golf Cart Attendantshall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
# Essential job FUNCTIONS:
Greets and welcomes guests upon arrival
Unload clubs, cleans and places in bag drop area or cart
Wipe down clubs and loads them into their cars once guests are finished
Clean carts when guest return
Checks carts for damages, if damaged, reports immediately to Golf Shop
Ensures all carts are accounted for and plugged in prior to leaving for the day
Ensures grounds area is clean and prepared for the next day's operations
Keeps range and practice area clean of golf balls, baskets, trash, etc.
Washes golf balls, supplies clean golf balls to ball machine. Cleans machine and surrounding areas
Cleans and organizes rental clubs, reports any missing or damaged clubs immediately to Head Professional
Keeps back room and cart area neat and clean
Communicates tee sheet changes to player's assistants
Continually supplies carts to the staging area, ensuring all carts have a pencil and scorecard
Contacts appropriate party, if necessary, when a guest problem is reported
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Resolves guest problems and is empowered to act in absence of manager
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the Golf team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times
Associate is held accountable for all duties of this job and other duties as assigned.
Required Qualifications
# eXPERIENCE & eDUCATION:
High school education required
Prior hospitality experience preferred
At least one year customer service experience preferred
Knowledge of the game of golf preferred
Job REQUIRMENTS:
Must be a United States citizen or possess a valid work permit
Valid Driver's License
Must be able to read, write and speak English
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Working CONDITIONS:
Must be able to work in a variety of weather conditions (rain, wind, cold, sun & heat);
Must be able to stand & walk throughout the day, including on uneven surfaces;
Must be able to frequently lift, push, pull & carry up to 10 lbs and occasionally up to 75 lbs;
Must be able to bend, squat, & twist on an occasional basis
Must be able to perform simple grasping, squeezing, and repetitive hand & arm movements frequently; and fine manipulation occasionally.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
Position Title: Golf Cart Attendant
Property: Wild Dunes Resort
City: Isle of Palms
State: South Carolina
Job Type: Full Time
Type of Position: Hourly Position
Salary: $6.75 + gratuity

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