Server - The Sandbar (Full Time Seasonal)

Company Name:
Destination Hotels & Resorts
Server - The Sandbar (Full Time Seasonal)
Property Wild Dunes Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that''s just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation''s top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Job Description This is a full time, seasonal position from May - August 31st
SUMMARY:The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the AAA Four Diamond standards.
The Serverwill always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
Adheres to the steps of service using the service standards manual
Takes guests orders using seat numbers and appropriate order taking sheets
Enters orders accurately into POS systems
Familiarizes him/herself with all menus including three meal periods, lounge menu, wine and beverage lists
Resets dining room according to meal period and table needs
Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked
Follows all proper bookkeeping and cash handling procedures
Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty
Serves food and beverages to guests
Informs and promotes guests of daily/nightly specials
Checks guests identification to ensure minimum age requirement for consumption of alcoholic beverages
Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
Offers creative selling of products to guests
Answers questions and/or makes recommendations on menus items
Cleans tables and/or counters & seats after guests are finished
Explains how various menu items are prepared, describing cooking methods and ingredients
Takes into consideration any special request, dietary issues made by the guest
Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts and brewing coffee
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Describes and recommends wine pairings to guests
Brings wine selections to tables with appropriate glasses and pours the wine for guests
Ensures final quality check on food and beverage prior to serving guests
Monitors assigned tables for customer satisfaction, quality and additional service
Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
Accurately reports tips & shift times in the appropriate location at the end of each shift
Addresses any guest issue promptly and with concern
Provides assistance to restaurant staff as needed
Attends monthly mandatory department meetings and appropriate resort and division meetings
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Associate is held accountable for all duties of this job and other duties as assigned.
Required Qualifications
High school diploma or equivalent
Prior hospitality experience preferred
At least one year high volume restaurant serving experience preferred
At least one year food & beverage experience preferred
At least 6 months POS system experience preferred
Adequate wine, beer and mixed drink knowledge preferred
Must be a United States citizen or possess a valid work permit
Must be able to read, write and speak English
Must be at least 18 years of age
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must be able to work under pressure
Must be able to work in a fast paced environment
Must have excellent listening skills
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests.
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to stand and walk throughout the shift
Must be able to frequently lift and carry up to 25 lbs at shoulder height;
Must be able to occasionally push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
City Isle of Palms
State South Carolina
Job Type Seasonal Full Time
Type of Position Hourly Position
Salary $4.50/hour + gratuity

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