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Property Manager

Company Name:
Destination Hotels & Resorts
Property Manager
Property Wild Dunes Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that''s just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation''s top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Job Description
SUMMARY:The Property Manager is responsible for maintaining the unit s quality and communicating effectively with unit owners in this regard.The Property Manager will be responsible for optimizing unit quality and balancing the investment of the owner with expectations of the guest.S/he will provide input on establishing property management housekeeping & engineering procedures and ensuring that all policies and procedures related to property management operations are adhered to by all property management staff.
TheProperty Managerwill always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
TheProperty Managershall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
Inspect each vacation rental property for maintenance and housekeeping needs relating to hard goods, soft goods, and overall furniture, fixtures, and appliances.
Coordinate with housekeeping and maintenance management in effectively addressing unit issues based upon occupancy and seasonality
Act as a liaison with community regime managers in matters effecting regime controlled areas of owner property
Interact and represent self as a leader of the resort
Meet with owners while on property to maintain positive relations
Maintain monthly communication with owners as designated by the Director of PM
Maintain accurate files for related correspondence
Responsible for exterior and interior maintenance inspections for all homes and villas
Ongoing reporting and input data regarding both minor and major maintenance issues
Become knowledgeable of Wild Dunes unit standards and offer owners suggestions for upgrades
Coordinate unit upgrades with homeowners, contractors and staff
Assist owners with Resort operational concerns such as housekeeping and engineering
Inspect potential new condos for program quality standards
Coordinate daily vacation rental operational needs with front office.
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).
Always maintains a professional demeanor and attitude
Attend all monthly and required resort meetings
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
Associate is held accountable for all duties of this job and other duties as assigned.
Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category."
Required Qualifications eXPERIENCE & eDUCATION:
High school diploma or equivalent required
Two or four year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
Certified Manager of Community Associations preferred
Prior AAA Four Diamond Standards experience preferred
At least two years supervisory experience preferred
Job REQUIRMENTS:
Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must be able to read, write and speak English
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests, owners and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Working CONDITIONS:
Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Preferred Qualifications
City Isle of Palms
State South Carolina
Job Type Full Time
Type of Position Entry Level Management

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