Busser (On Call) - The Lettered Olive

Company Name:
Destination Hotels & Resorts
Busser (On Call) - The Lettered Olive
Property Wild Dunes Resort
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Wild Dunes Resort is located on the northern tip of the Isle of Palms, a barrier island off South Carolina that''s just 30 minutes from the charm and grace of historic Charleston. A leading vacation spot in Charleston, South Carolina, this 1,600-acre oceanfront resort features championship golf, nationally ranked tennis, one of the nation''s top-ranked family recreation programs, extensive meeting facilities, over two miles of pristine beach and four outstanding resort restaurants. This resort offers a wide choice of accommodations from the luxurious Boardwalk Inn to The Village at Wild Dunes - brand new four-diamond quality rooms and suites in the heart of the resort - to lovely villas and exclusive homes with spectacular views of fairways, lagoons or the Atlantic Ocean, this exquisite South Carolina resort is the perfect choice for everything from romantic getaways to family vacations and business meetings.
Job Description
This is an on call position.
SUMMARY:The Busser is responsible for clearing and resetting tables as well as assisting food servers in providing exceptional service to guests. S/he assists with clearing tables, refilling water, serving bread, and restocking clean plates, silverware, and glassware. The Busser will assist to maintain the AAA Four Diamond Standards.
The Busser shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Essential job FUNCTIONS:
Clears and resets tables according to specifications of restaurant standards
Adheres to steps of service using the service standards manual
Ensures tables are pre-bussed throughout shift
Removes plates and silverware from table as guests are finished
Ensures silverware is polished and china and glassware is not chipped
Works diligently to avoid breakage and loss
Keeps refillable beverages always full
Notifies server when brining coffee, tea or other beverages to tables to ensure proper charges
Completes all opening, on-going and closing side work and manager on duty as signed off on work
Stocks/restocks appropriate linens
Stocks/restocks work stations with appropriate glasses, plates and saucers
Informs server of any potential guest issues
Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Familiarizes him/herself with all menus
Attends mandatory monthly department meetings and appropriate resort and division meetings
Answers questions and/or makes recommendations on menu items
Performs food preparation duties such as bread & butter set-ups, condiment preparation, filling water & ice tea pitchers and any other prep as needed
Verifies the table positions are correct; and the floor around the tables is clean and free of debris
Assists servers with monitoring tables for customer satisfaction, quality and additional service
Addresses any guest issue promptly and with concern
Provides assistance to resort staff as needed
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times
Associate is held accountable for all duties of this job and other duties as assigned.
Required Qualifications
Must be a United States citizen or possess a valid work permit
Must be at least 16 years of age
Must be able to read, write and speak English
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must be able to work under pressure
Must be able to work in a fast paced environment
Must have excellent listening skills
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
Must be able to stand and walk throughout the shift
Must be able to frequently lift and carry up to 25 lbs at shoulder height; and occasionally lift and carry up to 50 lbs.
Must be able to occasionally push/pull up to 75 lbs
Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee.He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
Wild Dunes Resort is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran s status, disability, or any other legally protected status.
Preferred Qualifications eXPERIENCE & eDUCATION:
High school education required
Prior food and beverage experience preferred
At least six months customer service experience preferred
City Isle of Palms
State South Carolina
Job Type On Call
Type of Position Hourly Position
Salary $6.00

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